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Properties connected to the municipal water and/or sanitary sewer system in Paisley, as well as select properties in Chesley and Tara, receive utility bills quarterly (four times per year). These properties are metered, and water and wastewater charges are based on actual consumption.
All other properties are billed at a flat rate in accordance with the Municipality's current Fees and Charges By-law. Property owners may elect to have a water meter installed and be billed based on actual consumption. The purchase and installation of the water meter are the responsibility of the property owner and must be completed in accordance with Municipal requirements.
In most cases, water meters are installed inside the home, and an external reading device ("puck") is mounted outside the building to allow Municipal staff to obtain quarterly meter readings without entering the residence. Depending on the location of the puck, Municipal staff may need access to portions of the property in order to obtain a meter reading.
The puck must remain unobstructed and accessible at all times. Fences, landscaping features, decks, and other structures can sometimes obstruct access to the device. If access to the puck becomes restricted, the property owner may be required to relocate the device to an accessible location at their own expense and in coordination with the Municipality.
If the Municipality is unable to obtain a meter reading for any reason, utility consumption may be estimated. Estimated readings can result in billing that does not accurately reflect actual water usage, which may lead to adjustments on future utility bills once an actual meter reading is obtained.
If an obstruction prevents access to the puck, the property owner is responsible for relocating the device to an accessible location at their own expense and in coordination with the Municipality.
Selling your home?
As there may be delays in ownership changes being reported by MPAC, property owners are encouraged to notify the Municipality when a property is being sold. This allows staff to arrange a final meter reading on or near the closing date and ensure accurate billing for both the seller and purchaser.
To avoid penalties, please review your bill promptly and make payment by the stated due date.
Telephone and online banking payments can be made through most major financial institutions. Search payee by 'Arran-Elderslie' and then choose "Water and Sewer". You can also make in-person bill payments at most bank branches.
Use your 11 digit account number (your customer number) when setting up your water utility payment. Some banks require 15 digits- if your bank requires this, please fill in zeros at the beginning of your account number to fill in the 15 spaces.
Payments may be made in person at the Municipal Office using:
Mail your cheque or post-dated cheque, along with payment stub to:
Municipality of Arran-Elderslie
P.O. Box 70
Chesley, ON
NOG 1L0
Please note that in the event of a postal strike, residents are still responsible to ensure payment is received on time. Alternative method of payment may need to be considered.
You can sign up for pre-authorized payments and the payment will be debited from your bank account on the bill due date.
Sign up for pre-authorized payment here!
Email of Future Sewer/Water Bills
In an effort to become more efficient and environmentally friendly, the Municipality of Arran-Elderslie now offers residents and businesses the option to receive Property Tax and Water/Sewer Utility Bills by email instead of regular mail.
This green initiative is designed to:
Switching to email billing is quick and easy—and helps us all contribute to a more sustainable future.
Contact Us
Municipality of Arran Elderslie
1925 Bruce Road 10, Box 70
Chesley ON, N0G 1L0
Phone: 519-363-3039
Fax: 519-363-2203
